Multi-platform, self-motivated and goal-oriented professional seeks IT Position. I am fluent in Macintosh, Windows, and Linux hardware and software. I have a proven ability to quickly learn and apply new technologies as they come to market, while maintaining and integrating legacy systems. I consider myself a solutions architect and find extreme joy in designing and delivering the right results.

U.S. Chamber of Commerce Business Manager of IT Services Washington, DC 4/2007 - Present

• Configure, upgrade, and maintain hardware and software for Apple desktops and laptops
• Vendor relationship and support management
• Test and evaluate software functionality and usability
• Install, configure, and update software packages for workstations and servers
• Authorize and maintain users for internal and external application access
• Train users on internal and external applications
• Work with BMC Remedy tracking system to fulfill customer requests and solve problems
• Support Xerox Document Management System through Windows Desktop Search using metadata
• Installed, configured, and maintained printers and copiers

National Institutes of Health LAN Support Specialist Bethesda, MD 9/2006 - 4/2007

• Configured, upgraded, and maintained hardware and software for Dell and Apple desktops and laptops
• Coordinated rollout of new hardware and software
• Worked with BMC Remedy tracking system to fulfill customer requests and solve problems
• Installed and configured printers and plotters
• Provided Quality Assurance Testing for software products
• Primary support contact for PointSec PC encryption

Liquidity Services, Inc. Network Administrator Washington, DC 1/2001 - 4/2006

• Oversaw Local Area Network, including Mac OS X, Windows 2000/XP, and Redhat Linux
• Configured, upgraded, and maintained hardware and software for HP, Dell, and Apple desktops and laptops
• Provided telephone and desktop support to employees
• Coordinated, set up, and provided technical phone support for regional offices
• Implemented Request Tracker ticket based tracking system for requests and projects
• Implemented workstation deployment using Norton Ghost
• Routinely evaluated software and hardware security
• Maintained ACT! CRM database

National Organization for Women Website Coordinator Washington, DC 7/2001 - 12/2001

• Oversaw Local Area Network and provided support to staff
• Provided help desk support to NOW World members
• Responsible for design and navigation of web site
• Evaluated and maintained security levels of web servers

Liquidity Services, Inc. Senior Graphic Artist Washington, DC 8/1999 - 6/2001

• Oversaw standards for international team of designers
• Created branded web sites utilizing underlying software engine
• Developed electronic and print promotional materials
• Responsible for tradeshow presentations and booth coordination

	ITIL Foundations Certified in IT Service Management
IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models.

Professional and personal references are available but only upon request.